Effective Date: 20 November 2024
This Privacy Policy (“Privacy Policy”) describes how Gordon Ramsay North America, LLC (“GRNA”, “we”, “us”, or “our”) collects, uses, maintains, shares, and otherwise processes information about you when you interact with us on our website,
www.gordonramsayrestaurants.com/en/us (the “Site”), and information we may process from you when you visit our restaurants or participate in GRNA events, promotions or surveys, or other collections of your information.
PERSONAL INFORMATION WE COLLECT AND WHY
We have collected the following categories of Personal Information about consumers. “Personal Information” or “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated.
Unless otherwise indicated, the below description also reflects our current practices. The Personal Information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed below.
| Category of Personal Information | Why We Collect It |
| Identifiers, including first and last name, email address, billing address, telephone number, and/or IP address | To communicate with you (such as when you sign up for our E-Club); to process your requests for products or services (such as when you purchase a gift card); for marketing and advertising; to provide you with customer service; to detect, investigate, or protect against malicious, deceptive, fraudulent, or illegal activity; to tailor our content or otherwise personalize our services for you; or to maintain your application records. |
| Personal information described in Cal. Civ. Code § 1798.80(e), including name and other financial information such as tokenized payment card information | To process your requests for products or services (such as when you purchase a gift card or when you pay in our restaurants). |
| Characteristics of protected classifications under California or federal law, including date of birth | To provide discounts and promotions; for any other purpose with your consent. |
| Commercial information, including records of personal property, products, or services purchased, obtained, or consider, or other consuming history or tendencies | To process your requests for products or services (such as when you purchase a gift card or reservations you make at one of our restaurants). |
| Internet or other electronic network activity information, including Internet or other similar activity, browsing history, search history, information on a consumer’s interaction with a website, application logs, device data and registration, social media account information or advertisement | To carry out our obligations and enforce our rights arising from this Privacy Policy, the Terms & Conditions, and any other contracts entered into between you and us; to deliver behavioral advertising to you on behalf of ourselves and advertisers based on your activity on the Site and on third-party sites; to customize, measure, and improve our Site, products, services, content, and advertising; for purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and for any other purpose with your consent. |
| Geolocation data inferred from your IP address | To identify the nearest restaurant to you; to tailor our content or otherwise personalize our services for you; to detect, investigate, or protect against malicious, deceptive, fraudulent, or illegal activity. |
| Audio, electronic, visual, thermal, olfactory, or similar information (“Sensory Data”) such as recordings of customer voicemails, CCTV | To provide you with customer service; to communicate with you (such as when you complete our contact us form); to process your requests for products or services (such as when you purchase a gift card); to help maintain the safety, security, and integrity of our services, databases, and other technology assets; to detect, investigate, or protect against malicious, deceptive, fraudulent, or illegal activity; for purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and for any other purpose with your consent. |
| Professional or employment-related information such as your resume | To maintain your application records; to assess your eligibility for employment; for purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and for any other purpose with your consent. |
| Inferences used to create a profile reflecting your preferences | To tailor our content or otherwise personalize our services for you (such as to provide content regarding new restaurant openings or understanding your food preferences); to understand your dietary preferences; to provide, support, personalize, and develop our Site, products, and services. |
HOW WE COLLECT PERSONAL INFORMATION
We collect Personal Information from you through various sources:
HOW DO WE DISCLOSE PERSONAL INFORMATION
We may disclose your Personal Information with affiliates, business partners, vendors (e.g., payment processors and website developers), and other parties. In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through the Site and our services.
In addition, we may disclose your Personal Information if we are required to do so by law or we believe that such action is necessary to:
TRACKING TECHNOLOGIES
We and our vendors may use a variety of tracking technologies (such as cookies and pixels) that automatically or passively collect information when you visit our Site or if you interact with one of our advertisements or other content elsewhere online. This type of usage information may include the browser you are using, your IP address or other unique identifier, and the time of the visit.
We or other parties may collect personal information about your online activities over time and across different devices and online properties when you use the Site. Please note our Site is not designed to respond to “Do Not Track” signals received from browsers. We may use certain third‑party technology tools (such as Google Analytics) in connection with your activity on the Site, including for advertising purposes and to understand details about your use of the Site.
You can click here to learn more about how Google Analytics uses data it collects. You can also opt out of Google Analytics here. Most browsers automatically accept these cookies, but you usually can change your browser settings to remove or reject cookies. Please note that blocking cookies on our Site may prevent you from using some of the features of our Site. Also, disabling cookies may invalidate opt‑outs that use cookies to recognize devices that have opted out.
DATA SECURITY
We take reasonable measures to protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet is not completely secure, so we cannot guarantee the security of your information collected through the Site.
CHILDREN’S PRIVACY
Our Site is not intended for use by children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have obtained Personal Information from a child under age 13 we will delete such information in accordance with applicable law.
THIRD-PARTY LINKS
Our Site may contain links to features or websites that are not operated by GRNA, including social networks operated by unaffiliated parties. You may be asked by these websites to provide personal information or to release information you may have provided on our Site. Please be aware that this Privacy Policy does not apply to information collected through those websites. We are not responsible for the privacy practices of these websites, nor any adverse consequences that may result from your interaction with such third-party websites. We encourage you to be cautious when leaving our Site and to review the privacy statements of other websites.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep Personal Information for as long as is necessary for the purposes described in this Privacy Policy or as otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
Please note that GRNA is based in the United States and that Personal Information we process may be transferred to a server in the United States. By submitting Personal Information to GRNA, you consent to this transfer, processing and storage. Please be aware that the data protection laws and regulations that apply to your Personal Information transferred to the United States or other countries may be different from the laws in your country of residence.
ADDITIONAL CONSUMER PRIVACY RIGHTS
Certain states (such as California) have consumer privacy laws that provide their residents with certain rights related to their Personal Information. This Section supplements the other parts of our Privacy Policy and provides additional information for residents of these states, including how to exercise the rights available under the applicable state privacy laws. Capitalized terms defined in state privacy laws that are used in this Section shall have the same meaning as in the state privacy laws.
Disclosure of Personal Information
We may disclose the categories of Personal Information described in the “Personal Information We Collect And Why” section to our affiliates, service providers, and contractors for the following business purposes:
Targeted Advertising, Sales, and Sharing of Personal Information. Although we do not sell Personal Information in exchange for money, some of the ways in which we share Personal Information for targeted or cross-context behavioral advertising or analytics may be considered “sales” or “sharing” under United States state privacy laws. Listed below are the categories of Personal Information we share for purposes of cross-context behavioral advertising or otherwise “sell” for non-monetary consideration:
The types of third parties to which Personal Information is sold or shared are third-party advertisers and analytics vendors. The purposes for which we sell/share this information include: showing you relevant ads while you browse the Internet or use social media, marketing, advertising, certain types of analytics, or similar purposes. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
Submitting Requests Relating to Your Personal Information
Depending on your state of residency, you may have the right to submit certain requests relating to your Personal Information as described below. If you are a California resident who interacts with us as a consumer or a job applicant (collectively “California residents”), you have the right to submit requests relating to your Personal Information in accordance with the California Consumer Privacy Act (“CCPA”). To learn about which rights are available to you and to exercise any of these rights, please submit a request by email (datarequestamerica@gordonramsay.com) or calling us at +18332037363 and provide us with your name, email address, and your state of residency. Please note that, if you submit a request to know, request to delete, or request to correct, you may be asked to log into your account or to provide 2-3 pieces of Personal Information that we will match against our records to verify your identity. Depending on your state of residency, you may be able to designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the email address or toll-free number listed above.
Your Privacy Rights
Right to Know. You may have the right to know what Personal Information we have collected about you, which includes:
1. The categories of Personal Information we have collected about you, including
2. The specific pieces of Personal Information we have collected about you.
Right to Know Third Party Disclosures. You may have the right to request a list of third parties to which we have disclosed Personal Information.
Right to Delete Your Personal Information. You may have the right to request that we delete Personal Information we collected from you, subject to certain exceptions.
Right to Correct Inaccurate Information. If you believe that Personal Information we maintain about you is inaccurate, you may have the right to request that we correct that information.
Right to Opt-Out of Sales and Sharing of Personal Information for Targeted Advertising. You may have the right to opt out of the sale of your Personal Information, and to request that we do not share your Personal Information for targeted or cross-context behavioral advertising. To opt-out, please use this link. If you choose to use the Global Privacy Control (GPC) browser signal, you will only be opted out of online sales or sharing of Personal Information, and will need to turn it on for each browser you use.
Rights Related to Automated Decision-Making or Profiling. Rights Related to Automated Decision-Making or Profiling. We do not use your Personal Information for purposes of automated decision-making or profiling for which these rights apply under current U.S. law.”
Right to Withdraw Consent or Limit Use of Sensitive Personal Information. If we process Sensitive Personal Information from you, you may have the right to withdraw a previously given consent for processing your Sensitive Personal Information for a specific purpose. We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA.
Right to Appeal. Sometimes we are unable to process requests relating to your Personal Information, in which case, your request will be denied. If you have previously submitted a privacy rights request to us that has been denied and you believe we denied it in error, you may have the right to appeal for reconsideration of your request using our webform or toll-free phone number.
Please note that if you make a privacy rights request, we will retain the Personal Information submitted in connection with your request for recordkeeping purposes.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights, you also have the right not to receive discriminatory treatment by us.
CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Site, with the “Effective Date” posted at the top. Your continued use of the Site after any update to this Privacy Policy will constitute your acceptance of the changes.
CONTACT US
If you have any questions about this Privacy Policy, please contact us datarequestamerica@gordonramsay.com.